## Why Does Rocket Mortgage Keep Calling Me?
If you’re receiving persistent calls from Rocket Mortgage, it can be frustrating and confusing. Here are several possible reasons why they might be reaching out:
### Pre-Approval Inquiry
* You recently inquired about a mortgage pre-approval with Rocket Mortgage.
* They are following up to gather additional information or schedule a call to discuss your options.
### Mortgage Application Status
* You have submitted a mortgage application and Rocket Mortgage is seeking additional information or clarification.
* They may need to verify your employment, income, or assets.
### Refinancing Inquiry
* You have expressed interest in refinancing your mortgage through Rocket Mortgage.
* They are contacting you to discuss the process, rates, and options available.
### Special Offers or Promotions
* Rocket Mortgage may be running a special promotion or offer that you qualify for.
* They are calling to inform you about these opportunities and encourage you to take advantage of them.
### Missed Payments or Delinquency
* If you have missed mortgage payments or are delinquent on your current mortgage, Rocket Mortgage may be attempting to contact you.
* They may be reaching out to offer assistance, discuss payment arrangements, or prevent foreclosure.
### Account Maintenance or Updates
* There may be changes to your mortgage account or terms that require your attention.
* Rocket Mortgage may be calling to inform you about these updates or request your confirmation.
### Quality Control or Customer Feedback
* Rocket Mortgage may occasionally make random calls to customers for quality control purposes or to gather customer feedback.
* They may want to know about your experience with their services or if you have any questions or concerns.
### Marketing or Sales
* In some cases, Rocket Mortgage may be making marketing or sales calls to generate leads or promote their products.
* They may be offering special rates, discounts, or incentives to potential customers.
### Third-Party Contact
* It is possible that Rocket Mortgage is calling you on behalf of a third party, such as a loan broker or real estate agent.
* If you have recently been in contact with these entities, they may have shared your information with Rocket Mortgage.
### How to Stop Rocket Mortgage Calls
If you wish to stop receiving calls from Rocket Mortgage, there are several steps you can take:
1. **Contact Customer Service:** Call Rocket Mortgage’s customer service line at 1-800-762-5387. Politely request that they remove your name from their calling list.
2. **Email Customer Support:** Send an email to customercare@rocketmortgage.com. Include a clear statement requesting to be removed from their calling list.
3. **Opt Out Online:** Visit Rocket Mortgage’s website and navigate to the “Contact Us” page. There should be an option to opt out of marketing calls.
4. **Contact the National Do Not Call Registry:** Register your phone number with the National Do Not Call Registry at https://www.donotcall.gov/. This will prevent most telemarketing calls, including those from Rocket Mortgage.
**Note:** It may take up to 30 days for your name to be removed from Rocket Mortgage’s calling list. If you continue to receive unwanted calls after this period, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at https://www.consumerfinance.gov/.
### Additional Information
* Rocket Mortgage typically calls from the following phone numbers: 800-795-9390, 855-436-5865, 800-762-5387
* If you receive a call from someone claiming to be from Rocket Mortgage but you are unsure of their legitimacy, you can ask for their name, employee ID, and the reason for the call. You can also request that they call back at a later time when you can verify their identity.
* You have the right to refuse to provide any information over the phone. If you are uncomfortable with the call, you can politely decline to continue the conversation.